Terms and Conditions

Tweed Valley Wilding – Scotland

These Terms and Conditions (“Terms”) set out the agreement between you (“the Participant”) and [Tweed Valley Wilding] (“the Company”, “we”, “our”, or “us”) when booking and taking part in any activity or event organised by us.

By booking a place on any of our activities, you agree to accept and abide by these Terms.

Booking and Payment

  • Bookings are confirmed when full payment or a deposit (as stated at the time of booking) is received.

  • Any balance must be paid no later than 4 weeks before the start date of your activity.

  • If full payment is not received by the due date, we reserve the right to cancel your booking and retain any deposit paid.

  • Prices quoted include all elements outlined in the trip description at the time of booking. Any additions after booking will incur additional cost.

  • Any booking made through a second company ie Wild Dook Sauna or Cedar Hus is subject to their Terms and Conditions.

Cancellations and Refunds

By the Participant

Cancellations for individuals can be made by phone or by email. Group bookings must be cancelled by email.

The following cancellation fees apply:

Individuals

  • More than 5 days: full refund less an 8% admin fee, rescheduling is available.

  • Less than 5 days: 100% refund as a voucher, rescheduling is available.

  • Less than 24 hrs: no refund.

  • No shows are not refunded.

  • Our sessions go ahead in all weathers, provided it is safe. If the session runs but the participant doesn’t wish to attend no refund is available.

Group Bookings

  • More than 8 weeks before the start date: deposit refunded.

  • Less than 8 weeks before the start date: deposit retained.

  • Less than 4 weeks before: no refund

  • We recommend all participants take out comprehensive travel insurance to cover cancellation, medical expenses, and personal accident/injury.

By the Company

  • We may cancel or alter your booking due to weather, safety concerns, staff illness or other business circumstances.

  • In the event of cancellation by us, you will receive either a full refund or the option to transfer to another date, but we are not liable for any other costs incurred (e.g. travel, accommodation).

  • In poor weather, we may alter swim locations, shorten sessions, or substitute activities to maintain safety, no partial or full refund is available under these circumstances.

  • Cancellation due to circumstances beyond our control, including natural disaster, war, government action, pandemic or terrorism will not be refunded.

Safety and Participant Responsibilities

  • Outdoor activities and wild swimming involve inherent risks including cold water, remote locations, and changing weather. By participating, you accept these risks.

  • You must declare any relevant medical conditions at the time of booking through the confidential registration form and inform us of any changes prior to the trip.

  • For Group Bookings it is the organisers responsibility to ensure all participants have received and complete the digital registration form.

  • It is your responsibility to ensure you are physically fit and able to take part.

  • All participants must follow instructions given by guides and support staff at all times. Failure to do so may result in removal from the activity without refund.

  • We reserve the right to refuse participation if we believe that doing so would compromise safety.

  • Alcohol and drug use are strictly prohibited during any swim session or immediately beforehand.

Insurance and Liability

  • The Company is insured for Public Liability. This insurance does not cover personal accident or loss of property.

  • Participants are advised to arrange their own personal accident and travel insurance, including cover for outdoor or water-based activities.

  • You acknowledge that participation is voluntary and at your own risk.

  • The Company and its guides are not liable for any injury, loss, or damage unless caused by proven negligence.

Weather and Environmental Conditions

  • Scotland’s weather can be unpredictable. Conditions may change rapidly, affecting safety and session plans.

  • The guide has final authority to cancel, amend, or shorten a session if safety may be compromised.

  • Refunds or partial refunds are not guaranteed for weather changes or curtailed sessions.

Age and Ability

  • Participants must be over 18 unless agreed beforehand with Tweed Valley Wilding.

  • Any participants under 18 must be accompanied by an adult.

  • It is your responsibility to ensure you are physically fit and able to take part in the activity as described.

  • For swim sessions it is not necessary that you can swim any distance but you MUST have informed Tweed Valley Wilding if you cannot swim.

Photography and Media

  • We may take photos or videos during swim events for promotional use (website, social media, printed material).

  • Please inform us in advance if you do not consent to your image being used.

Complaints

  • We work hard to provide a safe and rewarding experience. If you are unhappy about any aspect, please speak to your guide as soon as possible so we can address it during the trip.

  • Formal complaints must be submitted in writing within 14 days of the event.

Governing Law

Terms are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.

Last updated: 25/03/26